I often hear from my colleagues and providers about using electronic applications. Often phrased with the comment, “With what you do with technology, it is surprising you do so much with paper?”
Interestingly clients are also often surprised with the paper too. Maybe there is too much and more digital could be included. We will see.
Frankly of everything I do, the application form is the most difficult part of the whole process for clients. When we are in an environment where things are being simplified, insurance applications have got more difficult.