At Willowgrove Consulting we are always interested in hearing about how we can improve what we do for you, sometimes it is telling us what we are getting right and other times it is what we did not do so well.
Either way, we’d like to hear from you so we can thank you or have the opportunity to put it right.
If you have a specific complaint about a financial services product we arranged for you or look after for you, there are a few things you have a right to know.
We have an internal complaints process that starts by contacting Jon-Paul Hale on 09 215 8998 or through our Contact Us page on this website. We would appreciate the opportunity to put things right, in the first instance.
If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact Financial Services Complaints Limited (FSCL) who can mediate on our behalf. Please keep in mind, if you have not come to us in the first instance, to address your concern, they are likely to suggest you contact us first.
The FSCL disputes resolution service will cost you nothing, and will help us resolve any disagreements. You can contact Financial Services Complaints Limited at
- Address: PO Box, 5967, Lambton Quay Wellington 6145
- Telephone number: (Call Free) 0800 347257 or (Wellington) 04 472 3725
For all feedback, please Contact Us and let us know, bouquets and brick bats!